Terms & Conditions

  • Please read all these terms and conditions.
  • As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with.
  • Application
    1. These Terms and Conditions will apply to the purchase and of the good by you (the Customer or you). We are 19hrs’s of (ATP 24432, Chynoweth House, Trevissome Park, Truro, TR4 8UN, UNITED KINGDOM) with email address 19HRSSHOP@GMAIL.COM (the Supplier or us or we).
  • 2. There are the terms on which we sell all Go of to you. By ordering any of the Good, you agree to be bound by these Terms and Conditions. Before placing an order on the Website, you will be asked to agree to these Terms and Condition by clicking on the button marked ‘I accept’. If you do not click on the button, you will not be able to complete your order. You can only purchase the Good from the Website if you are eligible to enter into a contract and are at least 18 years old.
  • Interpretation
    3. consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;
  • 4. Contract means the legally-binding agreement between you and us for the supply of the Goods;
  • 5. Delivery Location means the supplier premises or other location where the Good is to be supplied, as set out in the Order;
  • 6. Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store information in a way accessible for the future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;
  • 7. Goods mean the goods advertised on the website that we supply to you of the number and description as set out in the Order
  • 8. Order means the customers order for the Goods from the Supplier as submitted following the steps by step process se out on the Website;
  • 9. Privacy policy means the terms which set out how we will deal with the confidential and personal information received from, you via the Website;
  • 10. Website means our website www.19hrs.uk on which the Goods are advertised.
  • Goods
    11. The description of the Goods is as set out in the website, catalogs brochures or another form of advertisement. Any description is for illustrative purpose only and there may be small discrepancies in the size and color of the Goods supplied.
  • 12. In the case of any Goods made by your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
  • 13. All Goods which appear on the Website are subject to availability
  • 14. We can make changes to the Goods which are necessary to comply with any applicable law or safety requirements. We will notify you of these changes.
  • Personal Information and Registration
    15. When registering to use the Website you must set up a username and password. You remain responsible for all actions taken under the chosen username and password and undertake not to disclose your username and password to anyone else and keep them secret.
  • 16. We retain and use all information strictly under the Privacy Policy.
  • 17. We may contact you by using e-mail or other electronic communication method and by pre-paid post and you expressly agree to this.
  • Basis of Sale
    18. The description of the Goods on our website does not constitute a contractual offer to sell the Goods. When an order has been submitted on the website, we can reject it for any reason, although we will try to tell you the reason without delay.
  • 19. The order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
  • 20. A contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all the information in it. (ie the Order Confirmation). You will receive the Order confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.
  • 21. Any quotation is valid for a maximum period of 14 days from its date unless we expressly withdraw it at an earlier time.
  • 22. No variation of the contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and Supplier in writing.
  • 23. We intend that these Terms and Conditions apply only a contract entered into by you as a Consumer. If this is not the case, you must tell us so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, eg by giving you rights as a business.
  • Price and Payment
    24. The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing.
  • 25. Prices and charges include VAT at the rate applicable at the time of the Order.
  • 26. You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Goods.
  • Delivery
    27. We will deliver the Good, to the Delivery Location by the time or within the agreed period or, failing any agreement without undue delay and, in any event, not more than 30days after the day on which the contract is entered into.
    28. In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) teat the Contract at the end if:
    a. we have refused to deliver the Good, or if the delivery on time is essential taking into account all the relevant circumstances at the time the contract was made, or yo said to us before the contract was made that deliver on time was essential; or
    b. after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.
    29. If you treat the contract ar tend, we will (in addition to other remedies) promptly return all payment under the contract.
    30. If you were entitled to treat the contract at an end, but do not do so, you are not prevented from canceling the order for any Good or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedied) without delay return all payment made under the contract for any such canceled or rejected Goods. If the Goods have been delivered, you must return them to us or allow us to collect them from you and we will pay the costs of this.
    31. If any Goods form a commercial unit (a unit is a commercial unit if a division of the unit would materially impair the value of the goods or the character of the unit) you cannot cancel or reject the Order for some of those Goods without also canceling or rejecting the Order for the rest of them.
    32. We do not generally deliver to addresses outside England and Wales, Scotland, Nothern Ireland, the Isle of Man and Channels Islands. If, however, we accept an order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them.
    33. You agree we may deliver the Good to installments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provide you are not liable for extra charges
    34. If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.
    35. The Goods will become your responsibility from the completion of the delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.
  • Risk and Title
    36. Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.
    37. You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs toward your bankruptcy, we can choose, by notice to cancel any deliver and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.
  • Withdrawal and cancellation
    38. You can withdraw the order by telling us before the Contraction is made if you simply wish to change your mind and without giving us a reason, and without incurring any liability.
    39. You can cancel the contract except for any Goods which are made to your special requirements (the Returns Right) by telling us no later than 14 calendar days from the day the Contract was entered into, if you simply wish to change your mind and without giving us a reason, and without liability, except in that case, you must return to any of our business premises the Goods in undamaged condition at your own expenses. Then we must without delay refund to you the price for those Goods which have been paid for in advance, but we can retain any separate delivery charge. This does not affect your rights when the reason for the cancellation is any defective Goods. This returns right is different and separate from the Cancellation Rights below.
    40. This is a distance contract (as defined below) which has the cancellation rights (Cancellation Rights) set out below. These Cancellation Rights, however, do not apply, to a contract for the following good (with no others in the following circumstances.
    a. foodstuffs, beverages, or other goods intended for current consumption in the household and which are supplied on frequent and regular round to your residence or workplace;
    b. goods that are made to your specification or are clearly personalized;
    c. goods which are liable to deteriorate or expire rapidly.
    41. Also, the Cancellation Rights for Contract cease to be available in the following circumstances:
    a. in the case of any sales contract, if the good become mixed inseparably (according to their nature) with other items after delivery.
  • Legal Disputes
  • If a dispute arises between you and 19hrs’s, we strongly encourage you to first contact us directly to seek a resolution by contacting Customer Support. We will consider reasonable requests to resolve the dispute through alternative dispute resolution procedures, such as mediation or arbitration, as alternative
  • Right to cancel
    42. Subject as stated in these Terms and Condition, you can cancel this contract within 14 days without giving any reason.
    43. The cancellation period will expire after 14 days from the day on which you acquire, or the third party, other than the carrier indicated by you, acquires physical possession of the last of the Goods. In a contract for the supply of goods over time ((ie subscriptions), the right to cancel will be 14 days after the first delivery.
    44. To exercise the right to cancel, you must inform us for your decision to cancel this Contract by a clear statement setting out your decision (eg a letter sent by post, fax or email). You can use the attached model cancellation form, but it is not obligatory. In any event, you must be able to show clear evidence of when the cancellation was made, so you may decide to use the model cancellation form.
    45. You can also electronically fill in and submit the model cancellation form or any other clear statement of the Customer’s decision to cancel the contact on our website www.19hrs.uk. If you use this option, we will communicate to you an acknowledgment of receipt of such a cancellation in a Durable Medium (eg by email) without delay.
    46. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise or right to cancel before the cancellation period has expired.
  • Effects of cancellation in the cancellation period
    47. Except as set out below, if you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary cost arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
  • Deduction for Goods supplied
    48. We may make a deduction from the reimbursement for loss in value of any Goods supplied, if the loss is the result of unnecessary handling by you (ie handling the Goods beyond what is necessary to establish the nature, characteristics, and functioning of the Goods: eg it goes beyond the sort of handling that might be reasonably allowed in a shop). This is because you are liable for that loss and, if that deduction is not made, you must pay us the amount of that loss.
  • Timing of reimbursement
    49. If we have not offered to collect the Goods, we will make the reimbursement without undue delay, and not later than:
    a. 14 days after the day we received back from you any Goods supplied or
    b. (if earlier) 14 days after the day you provide evidence that you have sent back the Goods.
    50. If we have offered to collect the Goods or if no Goods were supplied, we will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this Contract.
    51. We will make the reimbursement using the same means of payments as you used for the initial transaction unless you have expressly agreed otherwise in any event, you will not incur any fees as a result of the reimbursement.
  • Returning Goods.
    52. If you have received Goods in connection with the Contract which you have canceled, you must send back the Goods or hand them over to us at ATP 24432, Chynoweth House, Trevissome Park, Truro, TR4 8UN, UNITED KINGDOM without delay and in any event not later than 14 day from the day on which you communicate to us your cancellation of this Contract. The deadline is met if you send back the Goods before the period of 14 days has expired. You agree that you will have to bear the cost of returning the Goods.
    53. For the purposes of these Cancellation Rights, these words have the following meanings:
    a. distance contract means a contract concluded between a trader and a consumer under an organized distance sales or service-provision scheme without the simultaneous physical presence of the trade and the consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded;
    b. sales contract means a contract under which a trader transfers or agrees to transfer the ownership of goods to a consumer and the consumer pays or agree to pay the price, including any contract that has both good and services as its object
  • Conformity and Guarantee
    54. We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not meet the following obligation.
    55. Upon delivery, the will:
    a. be of satisfactory quality;
    b. be reasonably fit for any particular purpose for which you but the Goods which, before the Contract is made, you made know to use (unless you do not actually rely, or it is unreasonable from you to reply, on our skill and judgment) and be fit for any purpose help out by us or set out in the Contract; and
    c. conform to their description
    56. It is not a failure to confor if the failure has its origin in your material.
    57. We will immediately, or with a reasonable time, give you the benefit of the free guarantee, including the name and address of the manufacturer, the duration and territorial scope of the guarantee, are sett out in the manufacture guarantee prove with the Goods, This guarantee will take affect at the time the Good are delivered, and will not reduce your legal rights.
    58. We will provide the following after- sales server: After 30 days no services.
  • Successors and our sub-contractors
    59. Either party can transfer the benefit of this Contract to someone else and will remain liable to other for its obligations under the Contract. The supplier will be liable for the acts of any sub-contractors who it chooses to help perform its duties.
  • Circumstance beyond the control of either party
    60. In the event of any failure by a party because of something beyond its reasonable control:
    a. the party will advise the other party as soon as reasonably practicable; and
    b. the party’s obligations will be suspended so far as it is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer’s above rights relating to the delivery and any right to cancel, below.
  • Privacy
    61. Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.
    62. These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy (https://www.19hrs.uk/privacy-policy/) and cookies policy (yes)
    63. For the purposes of these Terms and Conditions:
    a. ‘Data Protection Laws’ means any applicable law relating to the processing of Personal Data, including, but not limited to the Directive 95/46/EC (Data Protection Directive) or the GDPR.
    b. ‘GDPR’ means the General Data Protection Regulation (EU) 2016/679.
    c. ‘Data Controller’, ‘Personal Data’ and ‘Processing’ shall have the same meaning as in the GDPR.
    64. We are a Data Controller of the Personal Data we Process in providing Goods to you.
    65. Where you supply Personal Data to us so we can provide Goods to you, and we process that Personal Data in the course of providing the Goods to you, we will comply with our obligation imposed by the Data Protection Laws:
    a. before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected.
    b. we will only Process Data for the purposes identified;
    c. we will respect your rights in relation to your Personal Data; and
    d. We will implement technical or organizational measures to ensure your Personal Data to secure.
    66. For any inquiries or complaints regarding data privacy, you can contact the employee at the following e-mail address: 19hrsshop@gmail.com.
  • Excluding liability
    67. The Supplier does not exclude liability for: (i) any fraudulent act or omission; or 9ii0 for death or personal injury caused by negligence or breach of the Supplier’s other legal obligations. Subject to this, this Supplier is not lias for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to the Customer’s business, trade, craft or profession which would not be suffered by the Consumer – because the Supplier believer the Customer is not buying the Goods wholly or mainly for its business, trade, craft or profession.
  • Governing law, jurisdiction and complaints
    68. The Contract (including any non-contractual matters) is governed by the law of England and Wales.
    69. Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Custome lives in Scotland or Nothern Ireland, in the courts of respectively Scotland or Nothern Ireland.
    70. We try to avoid any dispute, so we deal with complaints in the following way: We will respond to a dispute in 7 working days to find a solution to the matter.
    71. We aim to follow these codes of conduct, copies of which you can obtain ad follows: www.19hrs.uk available from if the seller didn’t treat their customers well their account will be closed.
  • 72. These terms and conditions were created using a document from ( www.19hrs.uk).
  • To
  • ATP 24432, Chynoweth House, Trevissome Park, Truro, TR4 8UN, UNITED KINGDOM.
  • Email address:19hrsshop@gmail.com
  • I/We[*] hereby give notice that I/We[*] contract of sale of the following goods [*] [for the supply of the following service [*], Ordered on [*]/received on [*] ———————-(date received)
  • Name of the consumer(s):