FAQ

seller / vendor info

sell globally

How can l start selling on 19hrs ?

it’s very easy to sell on 19hrs, all you need is to register member and listing your products .

Got an account and ready to post? It couldn’t be easier.

Click the ‘Post an ad’ button, top right, and let the ad template guide you through. Choose your category and subcategory carefully, and be specific – it will help you get more views when people search. Pick your location, describe your item, post your product photos and you’re ready to publish.

If you’d like to see a run-through of how to post an ad first, check out our step-by-step guide.

Once you’ve created your seller accounts, you can track it and the responses it gets in My 19hrs. Make a note of your password. It will help us find your  selling account right away if you ever need to contact us.

Even when your products is live, you’re still in control. You can edit everything except category, location and features you’ve added. So make sure you’re happy with these before you pubish your products.

Ready to post? Good luck.

register as a seller how multi vendor works
After Register what is next ?

 

Then 19hrs will approve your membership and start to sell.

Give selling a go
Sometimes, the best way to learn is to go ahead and do something. If you’ve got the product you want to sell in front of you, why not start a new listing. start is free, so register, without sell, no pay for any commission.

 

We make selling easy in19hrs

Our mobile app allows you to list items and track sales on the go.
Our seller protection plan helps you sell with confidence.
PayPal offers a safer, hassle-free way to get paid.
Our selling tools can help you reach a global audience.

Selling with us is easy
With our easy-to-use tools, you can be selling while you’re waiting for the kettle to boil.
Snap a photo of your item and write a good description. We walk you through the steps.
Get paid fast. When your item sells, we make it easy for buyers to pay you.
Box up your item and say farewell. You made a sale!
You can sell almost anything
From Penny Black stamps to the latest smartphones, there’s space for it on 19hrs.
People from across the UK sell with us for all kinds of reasons.
Moving home.
Upgrading your phone.
Clearing out your wardrobe.
Saving for a big purchase.

 

How to sell

Learn how to start turning your items into extra cash
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Getting started

We’ll get you up and running in no time. If you’ve bought something on 19hrs before, all we need to do is confirm a few extra details;

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Selling for the first time

That old smartphone or those unused shoes don’t need to gather dust in your cupboards. Do what Ian’s does and sell on 19hrs.;

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Create the perfect listing

Follow our simple steps to create a listing that stands out from the crowd and earns you as much money as possible..

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Sell locally

Finding a buyer in your local area is perfect for all kinds of situations:

You’re selling something large, heavy or difficult to post, or you simply don’t want to deal with postage.
You’re clearing out and you want something bought and taken away quickly – potentially even that same day.
You like the idea of passing on something you no longer need to someone in your local community.
Selling locally is a quick and easy way to make money from something you no longer need. You can also add a local collection option in addition to your postage methods, to give your buyers that added flexibility.

Manage your sales Manage your sales

Use our tools to see who’s bidding on your items, keep track of your sales and get in touch with your buyers.

Create the perfect listing

Every sale starts with a listing. Follow our advice to make yours perfect..

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Choose the right category

The best way to make sure your listing appears in the right place is to use the 19hrs catalogue. When you first start selling on your computer or on the 19hrs, you’ll be asked what it is you want to sell. As you start typing, you’ll see suggestions of items that match your keywords.

If you see a match with the item you’re trying to sell, select Sell one like this and we’ll fill in all of the right item specifics for you. You can still write your own description, set the condition of your item and add your own photos afterwards.

If you do not find a match, or if you’re selling something unusual or unique that’s not covered by our catalogue, you can select your category manually with Browse categories and choosing from our full list. If you’re not sure which category to choose, have a look at what categories other sellers have chosen when selling similar items..

Ready to list?

Sometimes, the best way to learn is to go ahead and sell something. You can always refer back to this guide if you need any help along the way..

Using product identifiers and item specifics

Product identifiers and item specifics are bits of extra information that you can add to your listings to make them easier for buyers to find. .

Write an effective title

The title is the first thing a potential buyer sees when searching for an item. Put yourself in their shoes and ask yourself: What would I want to know?

You’ve got up to 80 characters so be descriptive and include key details about your item, even if those details are also in your item description. You should also include the kind of search terms you think buyers might use when looking for your item.

Examples:

Apple iPhone 6s Smartphone, New, 16GB, Space Grey, Factory Unlocked, with Charger.
Levi’s 501 Men’s Jeans, New, Black, Straight Fit, 32W 32L.
Adidas Gazelle OG Original, Men’s Trainers, New with box, Black, Suede, UK 7. .

Write a compelling description

Your item description is where you give your buyers a more detailed information about your item. Not only does this help convince a buyer to close the deal, it can help reduce the risk of them returning the item or complaining that it’s not what was described.

It’s your advertising space so use it with pride. Make sure your spelling and grammar are squeaky clean and avoid using images, logos and brand names that you don’t have permission to use. .

Be accurate with your item’s condition

We all expect to get what we pay for, so make sure you are accurate when choosing your item’s condition so you don’t disappoint your buyers.

An important thing to remember is that we only consider an item to be new if it’s still in the original packaging and has never been used for anything.

If your item does have any scratches, marks or other defects, be sure to include photos that show them clearly and describe them fully in your item description, so that buyers know exactly what they’re getting.

Take photos that stand out

People like to have a clear idea of what they’re buying so make sure your photos are at least 500 pixels wide.

You can add up to 12 pictures to your listings for free, so make the most of that and help your buyers make enlightened choices.

We’ve put together some advice to show that you don’t need to be a pro to take great shots with a standard digital camera or smartphone. .

Choose the right format and price
Not sure whether to choose fixed price or auction-style listing? It really comes down to whether you have a specific price in mind for your item. If you do, you may want to choose the fixed price listing option. However, an auction-style listing could mean that the winning bid might exceed your initial expectations.
Depending on how you list your item, choose the listing format and duration to suit your needs:
Quick listing tool: Auction-style (1, 3, 5, 7 and 10 days), Fixed price (Good Til Cancelled).
Advanced listing tool: Auction-style (1, 3, 5, 7, 10 days), Fixed price (1, 3, 5, 7, 10, 30 days and Good Til Cancelled).
Longer durations mean your listings can get noticed by more buyers. Fixed price listings are Good ‘Til Cancelled by default.
Price for success by comparing your items to ones sold in the past 90 days using our Price Guidance. You can even see the likeliness of a sale for some listings

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Accept offers on your listings

To attract more buyers, allow shoppers to make offers on your listings. You can choose to accept, decline, or make a counteroffer

Add a Buy it now price
Give your buyers the option to purchase your item for a set price, before an auction-style listing ends.
This gives you the possibility of a quick sale for the right money, however this price disappears after a bid is placed (or the reserve price is met). Fees apply.

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Set a reserve price

Set a reserve price (minimum of £50) and your item won’t be sold if bids don’t reach that amount.

This way, you’ll have peace of mind that your item won’t be sold for less than you’re willing to accept. Fees apply

Schedule a start time

Create your listing now and set it to go live at a future time of your choosing, for a small fee

Summary of postage options

You’ve made a sale and the money is there in your PayPal account. It’s time to post your item to its new owner.

There are a few options for posting your sold items – we’ll guide you to which is best for you.

Fees

Selling with us is the easy way to make extra money, at a fair price of just any products 3%.

Our selling fees

What fees you’ll pay

Most of the time you’ll only pay when you sell, and then our fees are simply a percentage of the final selling price. See how our fees are calculated so you’ll always know what you’re going to pay before you sell .

How to pay your fees

We make it easy to keep track of your fees. Each month you’ll get an invoice that breaks down what you need to pay

Save on fees with our promotions

Save money on 19hrs fees with one of our regular promotions.

Our promotions include:

Pay no insertion fees for a set number of listings over a period of time.
Get a percentage discount on your final value fees.
Cap your final value fees for each listing to as little as £1
Terms and conditions apply to most promotions so make sure you read these before opting in..

Sell locally

Finding a buyer in your local area is perfect for all kinds of situations:

You’re selling something large, heavy or difficult to post, or you simply don’t want to deal with postage.
You’re clearing out and you want something bought and taken away quickly – potentially even that same day.
You like the idea of passing on something you no longer need to someone in your local community.
Selling locally is a quick and easy way to make money from something you no longer need. You can also add a local collection option in addition to your postage methods to give your buyers that added flexibility.

And when your buyer pays with PayPal, you get the cash immediately and the peace of mind that they’ve committed to come and pick the item up.

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Make your items available for local collection

When creating a listing you can make your item available for local collection in the Postage section:

If you want your item to be available for local collection only, tick only the Collection in person option.
To send your item and make it available for local collection too, select both Post your item and Collection in person.
Review your prefences to make sure we have the correct postcode for the item as buyers will see this when browsing.

What your buyers see

Buyers looking to grab something local can go to 19hrs and enter what they’re looking for and their location.

They’ll see a map of their local area showing listings for items they can collect.

Arranging collection
After a sale is completed you can arrange a day and time for collection via 19hrs messages. It’s also fine to exchange phone numbers and arrange collection this way.

On the day of collection, take sensible safety precautions. For example, you can arrange to have the buyer collect the item from outside your house or from your garage, as opposed to inviting them into your house.

If the item is portable you may want to meet at a public place, such as a cafe. Just make sure it isn’t far from your collection address to avoid any unexpected additional travel for your buyer.

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Postage, payment and returns

We’re here to help you after each sale – from posting the item to it’s new home, to what to do in the unlikely event of a return
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Posting your sold items

Use our tools and resources to make postage simple.

We’ll guide you through choosing the right postage method and costs, packing up your items and printing postage labels.

And our Global Shipping Programme (GSP) can take the hassle out of international postage, if you choose to sell to an overseas buyer

How to handle returns

As a private seller, it’s up to you whether you decide to accept returns on your sales or not.

Buyers feel more comfortable knowing that they can return an item if they need to – even though most buyers never actually return anything.

Whatever you choose, our tools will help you manage every sale with confidence. .

Receiving Payment

Choose which payment methods you can offer to your buyers and see how PayPal protects you. .

Seller protection
more info

Most sales on 19hrs happen without a hitch. For the times when something does go wrong, we’re here to protect you. .

How we protect sellers

Read how automatic protection, 19hrs Money Back Guarantee and customer services help make our marketplace a safe and trusted place to sell.

Why we have policies Rules and policies

Our rules and policies are there to make sure that all of the buying and selling that happens in our marketplace is above board.

Feedback

Provide the best service to your buyers and, over time, you’ll build up your Feedback score. This score is displayed next to your username across 19hrs.uk and it can help potential buyers decide who to buy from.

After every transaction buyers and sellers can rate each other by leaving Feedback. Buyers can rate sellers as positive, neutral or negative, and sellers can rate buyers as positive.

Both buyers and sellers can leave a short comment describing their experience.

Leaving and receiving Feedback

A good time to leave Feedback is once you’ve received payment and you’re ready to post the item.

Otherwise, you have 60 days after the sale is confirmed to leave and receive Feedback.

Locate the item you’ve sold in My 19hrs > Selling and select Leave Feedback. From here you can rate your experience with the buyer and leave a comment.

Bear in mind that comments are permanent and you can only leave Feedback once per transaction, so be accurate.

To see Feedback you’ve received, select your username from anywhere on 19hrs.uk and then select See all Feedback .

What to do about negative Feedback

Most of the time, negative Feedback occurs when the buyer has had a problem at some stage of the sale. It could be that the item is not entirely what they were expecting or it took longer to arrive than they thought it would.

If you get negative Feedback, the first thing you should do is identify the buyer’s issue and take action to solve it.

Once the problem is sorted, you have a couple of options:

Request Feedback revision – Ask the buyer to revise their Feedback once the issue has been resolved.
Reply to Feedback received – Share your side of the story and add a polite, professional response explaining to other potential buyers why the negative Feedback was received and what you did about it.
If you feel the Feedback is inappropriate as per our Feedback rules, you can report it to us. We will investigate your report and remove Feedback where necessary .

Feedback rules

Whether you’ve had a good experience or a bad experience, Feedback should reflect that.

However, there are some things we don’t allow and we may remove Feedback where it breaches our policies.

Things we don’t allow include:

Foul or abusive language as detailed in our Profanity policy.
Buyers threatening sellers with negative Feedback to get something that wasn’t part of the original listing. Also known as Feedback extortion.
Buyers or sellers trying to manipulate the Feedback system in any way. Also known as Feedback manipulation.
Adding conditions to listings or terms of sale that limit or restrict the buyer from leaving Feedback. Also known as Feedback in seller terms and conditions.
Defamatory Feedback. See our Defamation claims policy